Frequently Asked Questions
What is your warranty policy?
Our warranty policy is easy. All of our products carry a lifetime warranty against material and manufacturing defects. If your part breaks, malfunctions, or just plain wears out, we will repair or replace it for you. It's very simple, we want you to be as happy with your purchase for as long as you own it. Of course, wear and breakage must be reasonable and occur during normal socially acceptable usage. If you use your barrel as a pry bar, we can't warranty that type of damage.
What is your return policy?
If you wish to return an item, please contact us immediately at firstname.lastname@example.org. Contact must be made within 30 days for refunds. If you changed your mind, or the part does not fit you need, simply notify us and we'll let you know where to ship it back for a refund or store credit. If the part is defective in some way, we will replace it immediately and issue you a return label for the defective part. If you decide to cancel your order, this can be done prior to the shipment being processed and your credit card transaction will be voided. You must notify us quickly, we ship very fast!
Why haven't I received my tracking number yet?
Your order will be issued a tracking number as soon as it has been packed and a shipping label created. Please make sure your email address is correct on your account.
I've received my tracking number, but it isn't active yet.
Your tracking number generally doesn't activate until it is scanned by the shipping company. Sometimes, especially with USPS, this may not happen at pickup. If you have been issued a tracking number, rest assured that you order is on the way, and check back later.
How do I know the item is in stock?
If you can order the item, it is in stock. On the extremely rare occasion that we run out before your order is picked, we will contact you immediately to resolve the issue.
The item I want is out of stock or I need a higher quantity than is in stock.
Feel free to contact us at email@example.com to check the status of an out of stock item or to order more than is available in inventory.
I have received my order, but it is damaged or missing an item.
Please contact us immediately at firstname.lastname@example.org and do not discard your packaging. We'll get replacement parts out to you immediately.
How do I know my parts are made in the USA?
Most of the parts we sell, we make, so we are positive as to their origin! For the components that we do not manufacture in house, we only source from trusted friends in the industry. We have been to their facilities and seen them manufacture the parts. Many of these parts are used for contract orders where USA made parts are required. We are very careful about the origin of anything that we sell.
Why won't you ship a lower receiver directly to my house?
All serialized lower receivers are considered firearms by the ATF. The ATF requires that we ship only to licensed firearms dealers. We will ship to the dealer of your choice, however any fees charged by the dealer to transfer to you, are between you and the dealer. Please make sure that you have communicated with your dealer prior to placing an order.